Privacy Policy

At Media Wall Fire Shop, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

By using our website, you agree to the terms outlined in this policy.

Who We Are

Media Wall Fire Shop is a UK-based online retailer specialising in luxury electric fires for media walls.

Contact Information:
Email: info@mediawallfireshop.co.uk
Telephone: 07814 370063

Information We Collect

We may collect and process the following information:

Name
Billing and delivery address
Email address
Telephone number
Order and payment details
IP address and browser information
Website usage data through cookies and analytics tools

We collect information when you:

Place an order
Submit a contact form
Subscribe to our newsletter
Browse our website

How We Use Your Information

Your information is used to:

Process and deliver orders
Provide customer support
Send order updates and confirmations
Improve website performance and user experience
Send marketing communications where consent has been given
Prevent fraudulent activity

Marketing Communications

If you subscribe to our newsletter or marketing updates, we may contact you with:

Product launches
Promotions and offers
Company updates

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Payments

Payments are processed securely through trusted third-party payment providers including:

Stripe
Bank Transfer providers
Mobile payment services

We do not store full payment card details on our servers.

Sharing Your Information

We only share necessary information with trusted third parties required to operate our business, including:

Delivery and courier companies
Payment processors
Website and analytics providers

We do not sell or rent your personal information to third parties.

Cookies & Analytics

Our website uses cookies and tracking technologies to improve your browsing experience and understand how visitors use our website.

These may include:

Google Analytics
Advertising and remarketing tools
Website performance tracking

You can manage or disable cookies through your browser settings.

Data Security

We take appropriate security measures to protect your personal information from unauthorised access, misuse, or disclosure.

While we work hard to protect your data, no online transmission can be guaranteed as completely secure.

Your Rights

Under UK data protection laws, you have the right to:

Request access to your personal data
Request correction of inaccurate information
Request deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with the Information Commissioner’s Office (ICO)

Data Retention

We only retain personal information for as long as necessary to fulfil orders, comply with legal obligations, and support customer service requirements.

UK Customers Only

Media Wall Fire Shop currently operates within the United Kingdom only.

Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes to our services or legal obligations. Any updates will be posted on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Email: info@mediawallfireshop.co.uk
Telephone: 07814 370063